SECRETS OF SUCCESS IN BUSINESS COMMUNICATION FROM ANASTASIA BELYAKOVA
7 Rules for Setting Personal Boundaries for a Leader
Founder of Promark World Russia, Managing Partner at Add One Touch | The Experience Building Company, Anastasia is also a mentor and mentor for executives and business owners. Over the past 10 years, more than 1,000 people have been trained by Anastasia in programs to improve the efficiency of communications in business.

Among her clients are individual entrepreneurs, medium and large businesses. The versatility of Anastasia's approach helps to significantly improve communication skills. A proven methodology invariably affects the increase in the efficiency of team interaction, increase sales and improve customer service quality indicators.

The following guidelines are useful for managers who feel they can't manage the situation.
Anastasia Belyakova
Mentor for Executives
Personal business coach of teams
Learn more about Anastasia Belyakova's programs
  • My reluctance to do something is as legitimate as the other person's desire to get me to do something.
    If you are forced to do something, extorted or blackmailed, this is an inherently destructive relationship. Don't keep going in the same direction.
    01
  • I don't have to always agree.
    Sometimes people who do not know how to say "no" are used for their own purposes. It is they who take on additional work, let employees go on vacation in a hot time, go on showdown with the most difficult client.
    02
  • I don't have to explain my behavior.
    The leader should be clear to subordinates: it should be clear what he scolds for, and what he praises. And when he makes unpopular decisions, he is not obliged to explain himself indefinitely and, moreover, to feel guilty for such decisions.
    03
  • "No" is a complete sentence, not an invitation to discussion.
    If you don't say a clear "no," it can be perceived as a "yes, maybe." Demonstrate your position more clearly when appropriate.
    04
  • I may not like it.
    Strictly speaking, a leader should not be loved by everyone. He can be strict and fair, he has to make tough decisions – that's why he's a leader, not because he's loved.
    05
  • I can change my mind.
    It's okay to change your mind. If the situation has changed and/or you have gathered more information and changed your mind - it's ok.
    06
  • This position makes me stronger.
    Self-confidence and the ability to defend your position only do you honor. Moreover, these skills are an integral part of the competencies of a professional leader.
    07
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